Privacy Policy

1. Introduction

This Privacy Policy explains how Prismarine collects, uses, and protects personal information when you visit the website, contact us, submit an enquiry, or use a client portal.

2. Information we collect

Information you provide: when you contact us, submit an enquiry, request access, or work with us, we may collect your name, email address, company, role, message contents, billing details, and files or materials you choose to share.

Information collected automatically: like most websites, we may collect limited technical information such as browser type, device information, approximate location, referring page, pages visited, and basic usage events through cookies or similar technologies.

Client portal information: when a portal is used, we may process access credentials, session information, download activity, and materials connected to the relevant engagement.

3. How we use information

We use personal information to respond to enquiries, evaluate potential engagements, provide services, operate client portals, deliver files, manage billing, maintain site security, improve the website, and comply with legal obligations.

We may also use contact information to send requested updates or follow up on a conversation. You can ask us to stop sending non-essential messages at any time.

4. Cookies and analytics

We may use cookies and privacy-conscious analytics to understand how the site is used, keep sessions secure, and improve performance. You can control cookies through your browser settings, though some parts of the site may not work correctly if cookies are disabled.

5. Sharing information

We do not sell personal information. We may share information with trusted service providers that help operate the website and business, such as hosting, email, analytics, file storage, payment, accounting, and security providers.

We may also disclose information if required by law, to enforce agreements, to protect rights and safety, or in connection with a business transfer such as a merger, acquisition, or reorganization.

6. Data retention

We keep personal information only for as long as needed for the purposes described in this policy, including service delivery, records, legal obligations, dispute resolution, and security. When information is no longer needed, we delete it, anonymize it, or retain it only as required by law.

7. Your choices and rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to data portability or to withdraw consent where processing is based on consent.

To make a request, contact hello@prismarine.co. We may need to verify your identity before responding.

8. Security

We use reasonable technical and organizational measures to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children's privacy

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with a revised last updated date.

11. Contact

Questions about this policy or how Prismarine handles personal information can be sent to hello@prismarine.co.